Returns Policy

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Returns Policy

Last updated: 16th April 2021

For this Policy, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer/user on any of Tailbuds Sales Platforms. The term “Tailbuds“, “Tailbuds Sales Platforms“, “Platform“, “We “, “Us “, “Our” shall mean Tailbuds Pvt Ltd, all its brands like Tailbuds, and any of its associated sales platform under the control of Tailbuds Pvt Ltd.  Items/Platforms that are part of Tailbuds Sales Platforms are listed on Tailbuds Sales Platforms Page.

This returns policy applies to customers who purchase at any Tailbuds Sales Platforms. If you have any questions, please contact our customer service team at [email protected] or WhatsApp us on +91 90636 16789 or +91 99007 55999.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund less shipping costs or exchange it with extra shipping costs within the return window. Please see below for more information on our return policy.

Returns

All returns must be approved by Tailbuds before sending back the received package. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To Return an Item (part or full order), take pictures of the current condition of the package and the products in the package and e-mail us the return request along with the pictures at [email protected] or WhatsApp us on +91 90636 16789 or +91 99007 55999. The pictures should be clear, and the e-mail/WhatsApp messages must have the order number. Once the return request is approved, place the item securely in its original packaging and include your proof of purchase. Our Shipping partners will collect from you the package at your doorstep (the original shipping address only). 

Damages

We try our best to send you products that are not damaged, and there are sometimes this can happen during the shipping process. We won’t be happy to hear it, but please inform us with clear pictures at [email protected] or WhatsApp us on +91 90636 16789 or +91 99007 55999 within the first twenty-four (24) hours of receiving the package. Any damages informed after the twenty-four (24) hours window will not be approved by Tailbuds. To maximise your chances of “return due to damage” approval, please check the package on delivery in front of the delivery person and put your comments/notes on the post order delivery (POD) note about any suspected damages/damages. Once the “return due to damages” request is approved, Tailbuds’ shipping partners will collect the package from you. The initial approval of Tailbuds is not final and can change if we find any issues with the product when received at our/our partners’ warehouses. A replacement/full refund (including the shipping costs) will be processed, unless the exchange option is chosen, within 7-10 days from the date of receiving the products at our warehouses or receiving confirmation of product receipt from our partners’ warehouses. Any non-damaged products will not be approved for “return due to damages”, so it is advised to hold on to the non-damaged products.

In some cases, the damaged products must be destroyed/safely disposed of without the need of returning to us. In such cases, Tailbuds will inform you to destroy/safely dispose of the products instead of returning the products to us.

Please checkout our refunds and exchange policy for more information on refunds and exchanges.

 

Tailbuds reserves the right to decide whether an order can be returned, refunded or exchanged.

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